Shop Policies

Shipping

We ship as soon as possible, in 2-3 days for the stock items and in about 1-2 weeks for the items we don't have in stock.

Normally, you'll receive your package within one week, if you live in Europe, and within two weeks if you live in US, Canada and the rest of the world. 

For the non-EU deliveries, it might take a few extra days for the customs clearance in the destination country. And there's a slight possibility that you'll pay some extra taxes and duties, when you'll receive the package.

If, by any reason, you'll not be able to receive the package and it will be shipped back to us, you'll need to cover the shipping cost. 

 

Payment

We accept the following payment methods:

VisaMastercardAmerican ExpressPayPal

 

Returns

As customers, we always want to be protected when we make a purchase. Whether the quality is not good or if we simply changed our mind, we want to be able to get the money back.
For that reason, here at Tram 21 we offer a 14 days no-matter-what return policy. We know this won't happen, because our products are perfect :), but if you change your mind, you have 14 days to send back the item. In this unlikely event, you'll need to pay for the shipping both ways. Please make sure you use a tracking system, when you'll ship the item.

We are reasonable people and we'll try to solve any problems you'll have. More than anything else, we want happy customers!

 

Track your order

Once we ship your order, you'll receive a tracking number, so you can track you order from start to finish.

 

Import fees and taxes

For the non-EU deliveries, it might take a few extra days for the customs clearance in the destination country.

And there's a slight possibility that you'll pay some extra taxes and duties, when you'll receive the package.